Eurostars Al-Ándalus Palace | Hotel in Seville

| 8.6 (1267 Reviews) | 1 Bathroom

Heliopolis Hotel | Eurostars Al-Ándalus Palace

Hotel in Heliopolis, Seville

This hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking.
Eurostars Al-Ándalus Palace offers 623 accommodations with minibars and safes. Beds feature down comforters. 32-inch LED televisions come with digital channels. Bathrooms include bidets, complimentary toiletries, and hair dryers.

This Seville hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. rollaway/extra beds are not available.

Payment Policy

Fee for buffet breakfast: approximately eur 13 for adults and eur 13 for children self parking fee: eur 20 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number h/se/00848 safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Sara

May 12, 2026 09:40:48 PM

Review Score: 6

Summary: Husband and I travelled with 2 other couples. We got to the check in desk first to be advised, after storing my debit card details, that our room was not actually ready (check in was from 3pm, we arrived around 2:15pm) so we asked if we could store our luggage and this was duly locked away. The other couples were greeted by a different member of staff and given cards to their rooms. Whilst they were freshening up my husband returned to the check in desk and the member of staff we had dealt with to see how much longer our room was likely to be, and if it was worth hanging on or coming back later after we’d all been out. She asked him to wait a moment and after looking on the system for about 5 mins she got up without a word to us to deal with someone else that had leaned across the desk with a query. She didn’t return. My husband then moved across to speak to someone else to be told they want to save my card details again for the other two rooms as they’d forgotten to take this information from the other couples. When we queried this the member of staff became very abrupt until a different colleague said to leave it and that our room was now ready. The cards were slammed on the desk and when I asked about retrieving our luggage the store room door was flung open and directions to our room were barked at us. The room itself was ok, clean and spacious with a pool view, but we didn’t have a mini bar nor tea/coffee facilities that the other couples had in theirs.

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FAQ's

Is this Eurostars Al-Ándalus Palace pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Eurostars Al-Ándalus Palace have a swimming pool?

Yes, this Eurostars Al-Ándalus Palace has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Eurostars Al-Ándalus Palace?

Best-rates for the Eurostars Al-Ándalus Palace starts from $77 per night with includes Parking, Designated Smoking Area, Restaurant, Breakfast, Air Conditioner, Pool, Business Services, Internet, TV, Wellness Facilities, Toiletries, Bedding/Linens, Bar, Guest Services, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Eurostars Al-Ándalus Palace a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Eurostars Al-Ándalus Palace wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Eurostars Al-Ándalus Palace has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Eurostars Al-Ándalus Palace?

Based on the information reported by the owner or manager, the Eurostars Al-Ándalus Palace indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Eurostars Al-Ándalus Palace?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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