Mercure Nairobi Upper Hill | Hotel in Nairobi

| 8.7 (120 Reviews) |  2 Bathrooms  6 Guests
Nairobi Upper Hill Hotel | Mercure Nairobi Upper Hill

Hotel in Nairobi Upper Hill, Nairobi

Each one of our experienced members of staff is dedicated to providing a service that makes your stay unique, Thanks to their genuine sense of hospitality and their attention to every detail, they offer personalized service, going beyond guests' needs." Mr Gerard MOUTOU, Hotel Manager. Mercure Nairobi Upper Hill is located in the financial district, surrounded by banks, international corporate companies, and Embassies and in close proximity to the Jomo Kenyatta International Airport. The hotel complex features a lounge bar, all-day dining restaurant, a gym and a heated outdoor pool. Conference facilities for meetings, events, and conferences for small to large groups. Located just 15 minutes from JKIA and close to Nairobi CBD, Mercure Nairobi is in the heart of the fast-growing business district of Upper Hill, perfect for enjoying a Kenyan safari or business trip. Discover Nairobi National Park, just 24 min from the Hotel.

Mercure Nairobi Upper Hill is located in Nairobi.

This 44 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Toiletries, Designated Smoking Area, Transportation/Shuttle, and several others. This is a 4 star rated property and has over 120 reviews with the average score of 8.7 . Coming to Nairobi and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 44 Bedrooms Hotel if you want to learn more about this place in Nairobi. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Nairobi Upper Hill in Nairobi is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Nairobi Upper Hill”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Show more

Amenities

Air Conditioner
Parking
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Bar
  • Special diet meals (on request)
  • Breakfast in the room
  • Snack bar
  • Restaurant
  • Coffee house on site
  • Kid-friendly buffet
  • Kids' meals
  • Wine/Champagne
  • Fruit
Parking
  • Parking garage
  • Accessible parking
  • Free parking
  • Parking
  • Parking on site
Accessibility
  • Auditory guidance
  • Lowered sink
  • Raised toilet
  • Wheelchair accessible
  • Visual aids (Braille)
  • Bathroom emergency cord
  • Toilet with grab rails
Activities
  • Cooking class
  • Fitness center
  • Game drives
Entertainment
  • Board games/Puzzles
  • Outdoor play equipment for kids
General
  • Non-smoking rooms
  • Safe
  • Smoke-free property
  • Soundproof rooms
  • Designated smoking area
  • Air conditioning
  • Elevator
  • Wifi in all areas
  • Facilities for disabled guests
Guest Services
  • 24-hour front desk
  • Suit press
  • Room service
  • Packed lunches
  • Dry cleaning
  • Shared lounge/TV area
  • Meeting/Banquet facilities
  • Fax/Photocopying
  • Airport shuttle (additional charge)
  • Tour desk
  • Airport shuttle
  • Concierge
  • Daily housekeeping
  • Business center
  • Ironing service
  • Currency exchange
  • Shuttle service
  • Baggage storage
  • Laundry
  • Invoice provided
Internet
  • Wifi
  • Internet
  • Free Wifi
Outdoors
  • Outdoor furniture
  • Sun deck
Security/Safety
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • Security alarm
  • Key card access
  • Smoke alarms
  • Fire extinguishers
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Breakfast to-go containers
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Face masks for guests available
  • Thermometers for guests provided by property
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
7.76
Location:
8.21
Staff:
8.8
Facilities:
7.67
Comfort:
8.66
Cleanliness:
8.57
Mfundo
Dec 6, 2025 08:00:00 AM
Review Score:   10
South Africa
Reviewer Type: Solo Traveller
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Superior King Room
Room Type: Double
Room Size: 31 m2
1 King bed(s) Bed
Superior King Room

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Shower, Private bathroom, Bathtub or shower, Slippers, Toilet paper, Towels, Walk-in shower, Shampoo, Body soap, Towels/Sheets (extra fee), Toothbrush, Toilet, Hairdryer, Conditioner, Bathtub, Free toiletries

General

Carpeted, Safe, Ironing facilities, Smoke Alarm, Laptop safe, Key card access, Hypoallergenic, Soundproof, Carbon monoxide detector, Air conditioning, Iron, Trash cans, Tile/Marble floor

Media & Technology

Cable channels, TV, Satellite channels, Telephone, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Dining table, Refrigerator, Electric kettle

Living Area

Dining area, Desk, Sitting area

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

View

City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Non-feather pillow, Socket near the bed, Feather pillow, Adapter, Clothes rack

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
King Room
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
King Room

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Shower, Private bathroom, Bathtub or shower, Slippers, Toilet paper, Towels, Walk-in shower, Shampoo, Body soap, Towels/Sheets (extra fee), Toothbrush, Toilet, Hairdryer, Conditioner, Bathtub, Free toiletries

General

Carpeted, Safe, Ironing facilities, Smoke Alarm, Laptop safe, Key card access, Hypoallergenic, Soundproof, Carbon monoxide detector, Air conditioning, Iron, Trash cans, Tile/Marble floor

Media & Technology

Cable channels, TV, Satellite channels, Telephone, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Dining table, Refrigerator, Electric kettle

Living Area

Dining area, Desk, Sitting area

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Non-feather pillow, Socket near the bed, Feather pillow, Adapter, Clothes rack

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
Check Hotel Availability
Nightly rates from:
USD94
You will be redirected to  
Hot Deal - It has been viewed 87 times today
Not the right fit? Check out our other properties in Nairobi Upper Hill
CitiHeart Suite From US $64
         

9.7 (3 Reviews)
Apartment
  • Parking
  • Pool
  • View
Upperhill View Palace Apartment From US $75
         

|
New
Apartment
  • Parking
  • Pool
  • Wheelchair Accessible
Beautiful Studio on 2nd Floor From US $25
         

9.6 (11 Reviews)
Apartment
  • Parking
  • Pet Friendly
  • Bar
Lux Suites Laurel Hill Suites From US $130
         

|
New
Apartment
  • Parking
  • Pool
  • Wheelchair Accessible
Serene Rustic & Earthy Luxury Stay From US $50
         

9.5 (4 Reviews)
Apartment
  • Parking
  • Security/Safety
  • Child Friendly
Laurel Hill Suites From US $46
         

9.4 (7 Reviews)
Bed & Breakfast
  • Air Conditioner
  • Parking
  • Pool
Laurel Hill-Suites From US $68
         

9.3 (3 Reviews)
Apartment
  • Parking
  • Pool
  • Balcony/Terrace
The Courtyard At Vanga Road Spacious 3-bedroom apartment From US $145
         

New
Apartment
  • Pet Friendly
  • Bedding/Linens
  • Wellness Facilities
Studio with Pool&Gym Upperhill From US $38
         

9.2 (5 Reviews)
Apartment
  • Pool
  • Security/Safety
  • Child Friendly
Laurel Living From US $123
         

New
Apartment
  • Bedding/Linens
  • Wellness Facilities
  • Fireplace/Heating
Laurel Living-2 Bedroom Apartment From US $63
         

9.0 (1 Review)
Apartment
  • Parking
  • Pool
  • Child Friendly
A 3 Bedroom Apartment in Upperhill, Nairobi From US $56
         

Lovely Condomnium on 10th floor From US $40
         

8.8 (6 Reviews)
Apartment
  • Parking
  • Pet Friendly
  • Pool
Laurel Hill Suites From US $101
         

New
Apartment
  • Security/Safety
  • Bedding/Linens
  • Wellness Facilities
Laurel Hill Suites From US $93
         

8.6 (26 Reviews)
Apartment
  • Parking
  • Pool
  • TV
Magnificent 1Br Gem at Laurel From US $32
         

8.3 (4 Reviews)
Apartment
  • Parking
  • Child Friendly
  • Internet
Laurel Haven Abode From US $91
         

8.0 (2 Reviews)
Apartment
  • Parking
  • Pool
  • View
Suo Studio Apartments with Free Wi-fi and Parking From US $35
         

6.7 (3 Reviews)
Apartment
  • Parking
  • Barbecue/Outdoor Cooking
  • Internet