Mercure Nairobi Upper Hill | Hotel in Nairobi

| 8.8 (183 Reviews) |  1 Bathroom
Nairobi Upper Hill Hotel | Mercure Nairobi Upper Hill

Hotel in Nairobi Upper Hill, Nairobi

Art Deco hotel with a 24-hour front desk and a restaurant
This smoke-free hotel features a restaurant, 24-hour room service, and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Housekeeping is available on request.
Mercure Nairobi Upper Hill offers 44 air-conditioned accommodations with minibars and safes. Televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Bathrobes
  • Eco-friendly toiletries
  • Towels
  • Hair dryer
  • Shower/tub combination
  • Private bathroom
Bedroom
  • Air conditioning
  • Free cribs/infant beds
  • Bed sheets
  • Rollaway/extra beds (surcharge)
  • Desk
  • Bulk dispenser for toiletries
  • Turndown service
  • Iron/ironing board
  • Recycling
  • Energy-saving switches
  • Soundproofing
  • Water-efficient showers only
  • Slippers
  • Phone
  • LED light bulbs
  • Safe
  • Eco-friendly cleaning products provided
Breakfast
  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 30 per person
  • 1 restaurant
  • 24-hour room service
  • Electric kettle
  • Coffee/tea maker
  • Minibar
  • Refrigerator
  • Free bottled water
Parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Limo/town car service
  • Theme park shuttle (surcharge)
  • Wheelchair-accessible parking available
  • Train station shuttle on request, at scheduled times
  • Area shuttle (surcharge) up to 200 kilometers
  • 24-hour roundtrip train station shuttle (surcharge)
  • Free self parking on site
  • Airport shuttle on request
Accessibility
  • Wheelchair accessible (may have limitations)
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in public areas
  • Elevator door width (inches): 47
  • 10 on-site accessible parking spaces
  • Elevator
  • Wheelchair-accessible registration desk height (inches): 47
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
Activities
  • Golfing
  • Swimming pool
Entertainment
  • 42-inch TV
  • Premium channels
  • Satellite channels
General
  • Conference space (5813 square feet)
  • Coworking space
  • Meeting rooms
  • Elevator
  • Ballroom
  • Front-desk safe
  • Banquet hall
  • Gift shop/newsstand
  • Swahili
  • French
  • English
  • Arabic
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Reusable cups only
  • Biodegradable coffee stirrers
  • Local culture & ecosystem education
  • Vegetarian dining options
  • No plastic coffee stirrers
  • At least 80% organic food
  • No plastic water bottles
  • Humane treatment of captive wild animals
  • No plastic soda bottles
  • Biodegradable drinking straws
  • Smoke-free property
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable tableware only
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
Guest Services
  • Free cribs/infant beds
  • Laundry facilities
  • Babysitting (surcharge)
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Luggage storage
  • Turndown service
  • Concierge services
  • Hair salon
  • 24-hour front desk
  • Tour/ticket assistance
  • Change of bedsheets (on request)
  • Laundry facilities
  • Porter/bellhop
  • Dry cleaning service
  • Daily housekeeping
  • Change of towels (on request)
Internet
  • Available in some public areas: Free WiFi, Wired Internet (USD 2.5 per day)
  • Available in all rooms: Free WiFi and wired Internet
Outdoors
  • Vegetable garden

Policies

Check-in
Check-in time starts at 2 pm contactless check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 11:00 am contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are available for usd 3740 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately usd 30 per person fee for wired internet in public areas: usd 2.5 per day (rates may vary) airport shuttle fee: usd 35 per person (one-way) rollaway bed fee: usd 3740 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg) this property uses eco-friendly cleaning products

Reviews

lucio
Nov 16, 2025 01:58:17 AM
Review Score:   10
Summary: Great hotel
See All Reviews

Room Arrangement

Room Info Facilities
Classic Room, 1 King Bed
Room Size: 323 square feet m2
1 King Bed
Classic Room, 1 King Bed

General

Ping - 9, Square meters - 30, Wardrobe or closet, Square feet - 323, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Superior Room, 1 King Bed
Room Size: 431 square feet m2
1 King Bed
Superior Room, 1 King Bed

General

Square meters - 40, Wardrobe or closet, Ping - 12, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 431, Number of bathrooms - 1
Check Hotel Availability
Nightly rates from:
USD150
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